Account & Data

Delete your InsightIQ account and data

InsightIQ is operated by the InsightIQ team. This page explains how to request that your account and the data associated with it are deleted, what gets deleted, and what we are required to keep.

Steps to request deletion

1
Open the app and sign in
Go to InsightIQ and sign in with the email address linked to the account you want deleted.
2
Open your profile
Tap the profile icon in the top-right corner of any screen to open the profile menu.
3
Choose “Delete Account” and confirm
Select Delete Account, then Confirm. Your account and data are deleted immediately — this cannot be undone.

Can’t sign in?

Email us from the address you used and we will delete the account for you, usually within 1–2 business days.

support@iqonlinestore.com

Data that is deleted

Your account and profile: email address, name, and sign-in credentials.
All saved test results: your IQ score, percentile, answers, and per-domain scores.
Your in-app preferences and any progress saved on your device's test history.

Data that is kept

Payment and transaction records held by our payment processor (Stripe): the amount, date, and email address used at checkout. These contain no test answers or scores.
Anonymous, aggregated statistics (for example, total tests completed) that cannot be linked back to you.

Retention period

Account and test data are removed immediately when your deletion request is confirmed, and are purged from encrypted backups within 30 days. Payment and transaction records are kept only for as long as tax and accounting law requires — generally up to 7 years — and are then deleted. No test answers, scores, or results are kept for any period.

Prefer to keep your account? You can also contact us to have individual test results removed instead.

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